FAQ


 

What is the delivery time for order?
Normally, it will take about 20-25 days to finish the goods.  

What is your quality control process?
We pay attention to  our products quality closely. 
The raw material and income material will be inspected by our inspection department.
And each product is checked at least two times before packing.
We do 100% testing for any of products before the order has been delivery.
 

Are you a Factory or trading company?
We are a factory which is located in Ningbo. We are a professional manufacturer of flashlight,headlamp,work light ,bicycle light ,camping light and other light products. 

What is your quality control process?
We pay attention to  our products quality closely.
The raw material and income material will be inspected by our inspection department.
And each product is checked at least two times before packing.
We do 100% testing for any of products before the order has been delivery.


Do you have any after-sale service?
Yes, we do 1 year warranty for any of our products.  Normally,we will give 1 year warranty and will compensate it to you there are any defective products.  

What Certificates do you have?
Our products have been tested by CE, RoHS standard which is complied with the European Directive.  

What methods of payment do you accept for the order?
We accept T/T for the large quantities order, and Western union will be accept for the small quantities order.  

Can I have my own logo/brand on packing or product?
Yes, we can, we have strong ability to do it, but we will need a copy of the register certificate and your Authorization letter for government check. There are several models can be injected with customer's logo, please contact us for details.

Can you accept OEM? 
Yes, We have R&D department and have ability to accept OEM. And we are welcome any OEM products.
For OEM products,we will protect them and only supply to you.
 

How can I get Samples?
We are willing to provide samples for your closer inspection, all these sample cost differences can be refunded if there is a real order. And we need to know your address.

 Do you supply free sample?
Yes, we supply one pc  sample for your quality checking.

Can you accept small order and FBA shipment?
Yes,we can accept it and have experience to do it.


How about the shipping?
For small order or urgent order, FedEx/DHL/UPS/TNT express would be the first option.
For big goods,normally shipping by sea transportation, Ningbo/Shanghai are workable.


What is the shipping cost? Is that free shipping?
Our price is not including shipping, but we will check the cheapest and safest shipping way for you.      

Welcome to send us inquiry, to GET FREE SAMPLE!

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